The digital transition, or digital transformation allows companies to become more competitive thanks to digital technology and a reorganization of carefully designed processes.

Especially due to the after-effects of the pandemic, this digital transformation is shaking up all sectors and many companies do not feel sufficiently prepared for these new digital trends. According to Forbes, 87% of companies believe that digital is disruptive in their industry, but only 44% are ready for potential digital disruption.

Although the digital transformation must take place across the entire organization, the IT department remains at the heart of this process. In this article, we will discuss the major challenges faced by IT managers and provide you with a clear and precise approach about the technologies that can help you efficiently transform your IT departments. 

The main challenges encountered within IT departments

In recent years, many changes have occurred with digital technologies and IT managers have to deal with them, such as:

  • The transition to the cloud of operations and services.
  • The increase in online interactions.
  • The sheer explosion in the volume of data available.
  • The introduction of microservices and containers that can facilitate development and be more agile, but also shift the burden to have advanced supervision and monitoring.

Even with increasingly talented developers and more agile processes, many companies are not able to keep pace with the increasing complexity of the IT environment. Managing and monitoring the complete infrastructure has become the new weak link and it is becoming increasingly complicated to anticipate failures. All these lead to extreme pressures dealing with real-time incidents before they affect the business.

The solution does not lie in tools that are more specific to one particular environment (APM, Logs management etc) , but in a completely different type of tool that uses the power of AI to empower engineers, cover the entire tech stack and bring a paradigm shift in the way ITOps is carried out. For businesses to be more competitive, IT departments need to implement a new approach driven by machine learning. 

Overcoming the challenges and driving digital transformation

Here are the steps that IT leaders can take to overcome current challenges and facilitate digital transformation.

1- Reassess tools
In order to not get overwhelmed by the multitude of available solutions, engineers need to review the real value of their tools and avoid having disparate solutions without a holistic monitoring strategy. Indeed, too many tools designed to help ITOps teams (DevOps/SRE’s/SysAdmins) end up taking too much time and resources for configuration, deployment, maintenance and do not provide the perceived value. This needs to change. 

2- Re-thinking resources
According to several studies, IT leaders have stated that the lack of resources is their main obstacle to tackle digital transformation. While the return on investment becomes hard to achieve when IT departments depend on too many tools, it becomes downright impossible when those tools depend on human resources to extract, process, and analyze data. Keep in mind that these tools were designed to reduce human requirements in the first place.

Most of these activities are actually better suited for algorithms. Rather than relying on multiple tools with an uncertain ROI or on unscalable tactics like large teams of data scientists, ITOps teams can turn to automation monitoring solutions to process and analyze data while scaling the workflow.

Adopt Analytical Solutions Based on AI

Autonomous solutions powered by AI are more flexible and easier to use, providing full visibility from a single platform without complicated deployment procedures or requiring special prior knowledge. 

The benefits of such solutions are twofold: on one hand, they allow large-scale correlation of events from different sources, and on the other hand, they help anticipate incidents before they affect the business.

Solutions leveraging the power of artificial intelligence go even further, empowering IT departments to use algorithmic science to automate repetitive tasks and optimize processes. These solutions give IT managers the elements they need to take control of IT operations and accelerate the digital transformation process. 

Overall, AI-based solutions reduce the complexity of monitoring an IT environment and help overcome many obstacles that restrict organizations from going fully digital.


Business performance is increasingly dependent on IT performance, which is why IT managers must lead the way in transforming their business. Adopting AI-based tools is the fastest and most rewarding way to initiate rapid digital transformation.

According to a study from Accenture, 85% of companies surveyed in France said they are putting digital at the center of their strategy, but only 26% have adopted a well defined plan and defined a budget. Is your company one of them?

PacketAI is the world’s first autonomous monitoring solution built for the modern age. Our solution has been developed after 5 years of intensive research in French & Canadian laboratories and we are backed by leading VC’s. To know more, book a free demo and get started today!

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